# Fixed plan: €1,999 a month, everything included

Fixed plan

# €1,999 a month. Everything included.

One predictable line in the budget, 5,000 outcomes a month, unlimited seats, and a named account manager. Start with a free four-week pilot on your own data and decide afterwards.
  [Start with Fixed →](/en/register/fixed/) [Talk to us first](/en/contact-us/)
What is included

## What €1,999 includes.

One set fee, the whole platform, and the service level a procurement-led rollout expects. No modules to price up separately.

 - **€1,999 per month**, on a 12-month minimum
- 5,000 outcomes included every month
- Unlimited seats, audiences, and standard connectors
- SLA, dedicated support, and a named account manager
- A free four-week pilot when you start on Fixed
- One month free when you pay annually up front
- Payment by invoice on the annual term


Where the value lands

Every Flex add-on module is bundled into Fixed. Nothing on the modules menu is priced separately, so the line in your budget is the line you pay.

The pilot

## Four weeks. Your data. Your numbers.

The pilot is free when you start on Fixed. We configure the agent across the moment you want to start with, run it on your own content, and report the numbers back at the end.

It finishes with a go or no-go decision. Stop there and you owe nothing. Continue and the twelve-month term starts from go-live, not from the pilot kickoff.

For procurement

## The answers to the questions you will be asked.

The DPO, security, and finance reviews, handled up front. Every document lives at its own link, so you can forward it without waiting on us.

 - [Standard Data Processing Agreement →](/en/legal/customers/data-processing-agreement/)
- [Security addendum →](/en/legal/customers/security-addendum/)
- [Sub-processor list →](/en/legal/customers/sub-processors/)
- [Data residency and locations →](/en/legal/resources/data-and-locations/)
- [EU AI Act compliance briefing →](/en/legal/resources/eu-ai-act-compliance/)
- [Pre-filled security questionnaire responses, available on request →](/en/legal/resources/vendor-assessment/)

Group discounts, multi-entity rollouts, and a whitelabel partner model are all on the table, the way the Visma Group runs Unless across 30+ companies.

The business case

## Support-only AI leaves money on the table.

The same platform, measured across the full customer lifecycle rather than support alone. Full lifecycle AI is worth €260K more a year on this model.

|  | Support-only AI | Full lifecycle AI | Value-add |
| --- | --- | --- | --- |
| Cost reduction | €70K | €130K | €60K |
| Ticket deflection | €50K | €60K | €10K |
| Ticket efficiency | €20K | €30K | €10K |
| Content ops eliminated | €0 | €40K | €40K |
| Revenue impact | €0 | €200K | €200K |
| New sales | €0 | €120K | €120K |
| Upsells | €0 | €80K | €80K |
| Customer satisfaction | 83 | 91 | 8 pts |
| Total annual value | €70K | €330K | +€260K |

Modeled example: 500 customers, €5K average ARR, mid-sized customer-facing team, CSAT 74 baseline.

Most teams drop their existing help center vendor once the Help Center is auto-generated, saving a further €40,000 to €120,000 a year.
  [Model your own numbers with the ROI calculator →](/en/pricing/?tool=roi)
Proof

## One group. Thirty companies.

> "Using the AI platform of Unless has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands."

Janne Katajamäki, Head of Integration, Automation and AI at Visma
    30+ Group companies covered  4 Weeks to first deployment  78% Ticket deflection
Measured in production across regulated European businesses, not in a lab.

78%

Ticket deflection rate

Average across all customer touchpoints, from sales to support.

71%

Average efficiency gain

Measured across team productivity before and after deployment.

64%

Content ops automated

Knowledge maintenance that used to take a team now runs on autopilot.

37%

Outside office hours

Resolved without human involvement, across every channel, around the clock.
       ![tripletex](/assets/svg/logos/tripletex.svg)  ![youserve](/assets/svg/logos/youserve.svg)  ![zorgdomein](/assets/svg/logos/zorgdomein.svg)  ![saldeosmart](/assets/svg/logos/saldeosmart.svg)  ![visionplanner](/assets/svg/logos/visionplanner.svg)  ![smartdok](/assets/svg/logos/smartdok.svg)  ![calipso](/assets/svg/logos/calipso.svg)  ![silverfin](/assets/svg/logos/silverfin.svg)  ![curiosity](/assets/svg/logos/curiosity.svg)  ![idella](/assets/svg/logos/idella.svg)  ![visma](/assets/svg/logos/visma.svg)  ![norvato](/assets/svg/logos/norvato.svg)  ![temponizer](/assets/svg/logos/temponizer.svg)  ![autopay](/assets/svg/logos/autopay.svg)  ![kontek](/assets/svg/logos/kontek.svg)  ![acos](/assets/svg/logos/acos.svg)  ![proceedo](/assets/svg/logos/proceedo.svg)  ![houseofcontrol](/assets/svg/logos/houseofcontrol.svg)  ![oima](/assets/svg/logos/oima.svg)  ![amplio](/assets/svg/logos/amplio.svg)  ![amili](/assets/svg/logos/amili.svg)       [Start with Fixed→](/en/register/fixed/)
Built for Europe

## Compliance is the default.
    EU data residency by default.     No PII reaches model providers.     Per-decision audit trail.      GDPR   EU AI Act   DORA   OWASP
Configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM.
  [See the full trust architecture →](/en/trust/)
## Frequently asked questions

### What is the SLA on Fixed?

Fixed includes a service-level agreement with dedicated support and a named account manager. The exact response and uptime commitments are set out in the security addendum and the agreement you sign, so procurement gets them in writing rather than as a marketing claim.

### What happens if we exceed 5,000 outcomes in a month?

5,000 outcomes are included every month. If your volume regularly runs above that, we agree the right tier with you rather than surprising you with an overage line. Most teams that consistently exceed the included volume move to a tailored arrangement.

### Do unused outcomes roll over month to month?

No. The 5,000 outcomes are a monthly allowance on a predictable monthly fee, so the budget line stays flat. Fixed is designed to make the cost easy to forecast, not to meter usage up and down.

### Can we pay annually by invoice?

Yes. On the annual term you pay by invoice, and paying annually up front gives you one month free. This is the arrangement most finance and procurement teams prefer.

### Which documents do we get for procurement?

The standard Data Processing Agreement, the security addendum, the sub-processor list, the data residency and locations page, and the EU AI Act compliance briefing are all published at their own links. Our pre-filled answers to standard security questionnaires are available on request.

### Who is our named account manager?

Fixed includes a named account manager assigned when you start, alongside dedicated support. They own the relationship through onboarding and beyond, so you have one person accountable rather than a shared queue.

### How fast can we go live on Fixed?

The four-week pilot is the path to go-live: we configure the agent on your own content, run it, and report the numbers back. The Visma Group reached its first deployment in four weeks, and the twelve-month term only starts from go-live.

### What does the four-week pilot include?

We configure the agent across the moment you choose to start with, run it on your own data, and report the results at the end. It is free when you start on Fixed and finishes with a go or no-go decision. Stop there and you owe nothing.

## One line in the budget. The whole journey covered.

Start with the four-week pilot, on your data, with the numbers agreed up front.
  [Start with Fixed →](/en/register/fixed/)