# Generate answers from similar tickets in the dashboard

**Summary:** Generate answers based on similar tickets in both the dashboard and the team assistant, with conversation analysis now available for API conversations.

**In short:** Draft answers from the tickets you have already solved.

**Published:** 2026-01-05

- You can now generate answers based on similar tickets __in the Unless dashboard__. 
![Generating an answer based on historical tickets via the Unless dashboard](../../media/generate-answer-similar-tickets.png)
- You can also generate answers based on similar tickets __in the team assistant__. (This currently __only works for Hubspot tickets__. If you use a different CRM and are interested in this feature, let your account manager know.)
- Conversation analysis is now available for API conversations too.
- We've improved the UI to show more clearly when an action is being processed with a loading indicator (spinner).
- The icons on the top bar have been moved to the menu in the bottom bar. We've also added the option to start a new conversation from the menu.
- The legacy search view in component has been removed. Everyone should already have been switched to the ‘inline search tab’. If that wasn't the case, it can be enabled via the AI component settings.