# Salesforce team assistant connection improvements

**Summary:** Configure topics via Salesforce custom fields, fully ingest whole conversations from tickets, and filter incoming tickets with a SOQL query.

**In short:** Deeper control over your Salesforce ticket flow.

**Published:** 2026-04-07

- The QA upload no longer has the multiple entries option. You can instead use the CSV file upload which is recommended since that adds all QA’s in a single resource collection, making it easier to manage.
- The default support skill has a new checkbox for additional information. When enabled, users can share extra context before their request is sent to support.
- The contact support via email default skill now has an advanced settings option, where you can access the original form to add variables and such.

__Improvements to the Salesforce team assistant connection__
- Via [the team assistant tab](https://unless.com/en/dashboard/account/team-assistant/platforms "Unless dashboard - team assistant tab"), you can __configure topics__ by first setting a custom field name in Salesforce and then mapping the custom field name value to the topics on our end.
- The tickets integration now __fully ingests the whole conversation__ including the answer to the user, not just the original question.
- You can __filter tickets__ incoming from the Salesforce ticket integration using a SOQL query.