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Agentic AI skills for regulated enterprises that cut ticket volume by over 70%

Grow customer success, satisfy regulators

Transform customer success across acquisition, retention, expansion, and support while keeping data private, auditable, and compliant across Europe ...without code or compromise.

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Customers are struggling

In complex sectors, customer success suffers as satisfaction, retention, and efficiency decline.

High bounce rates.
Website visitors leave because they can't find what they need.
Low retention rates.
Clients struggle to succeed with complex legacy products, portals, and dashboards.
Insufficient self-help.
Outdated documentation leaves users frustrated.
Overwhelmed support teams.
Repetitive questions burden the support staff, forcing more hires.

Make their life better now

The agentic AI skills of Unless drive better customer success outcomes, smoother journeys, and reduced overhead.

24/7 multilingual support
with conversational AI and semantic search.
Task automation
with agentic AI, executed when it matters most.
Automatically updated articles
that are rewritten in multiple languages.
Skyrocketing team efficiency
with an AI co-pilot that supports your team.
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Support ticket handling time reduction
31%
Support ticket deflection rate
58%
Compounded efficiency gain
71%
Observed ROI in first year
500%
Boost customer satisfaction, while reducing your operational cost

Finding answers as fast as possible

Deliver always up‑to‑date information so customers can succeed faster. Automate responses, reduce resolution times, improve experiences, and free up your staff to focus on high‑value success work.

visma.com
 
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Graphic elements Layer 1 AI assistant Close Fullscreen Hello, I am an AI dashboard assistant to help you streamline your financial management, automate your bookkeeping, and empower your business with real-time insights. You are interacting with an AI system, not a human. If you need human assistance, let us know. Info Outline Language Read about the latest features Go to your dashboard Call Made Show the results of last month Add Graphic elements Layer 1 Chat Language Home Ask any question… Mic
Easy integration
No-code set-up, 20+ UI templates, and 50+ source integrations make getting started a breeze.
Guidance and onboarding included
Like all enterprise projects, starting with AI requires coordination. We help you design and roll out the right journeys.
Customized to your needs
With dedicated account managers, developers, and customer success experts, we fit our solution to your needs.
Strictly compliant
Enterprise-grade privacy and security, tailored for Europe’s regulated sectors, protect your clients, your data, and your brand.

Wow customers, but spend less

Offer a first-class customer experience with less overhead. Scale your outcome, not your team.

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Everything you need, out of the box and beyond

End-to-end AI solution

Every step of the way, our AI assistance supports clients and teams across acquisition, retention, expansion, and support. Benefit from better experiences, higher productivity, and lower costs.

Pre-sales and acquisition

AI for website visitors and prospects

Help website visitors instantly. Convert new prospects into paying customers in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.

AI for website visitors and prospects
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Graphic elements Layer 1 AI assistant Close Fullscreen Hello, I am an AI assistant to guide you with your search for appropriate medical services, navigate the Covington website, and perform the tasks that you may need. Go ahead and ask me anything. You are interacting with an AI system, not a human. If you need human assistance, let us know. Info Outline Language Can I help you making an appointment? Graphic elements Layer 1 Chat Language Home Ask any question… Mic

Retention and sales expansion

AI for your logged-in clients

Offer advanced handholding to existing clients. Reduce churn and pressure on teams by enhancing portals with integrated AI chat, tooltips, alert boxes, and guided flows.

AI for your logged-in clients
Graphic elements Layer 1 Star Outline Why are my actuals dipping? Your actual revenue is dropping under the projected forecast, because the September numbers have not been adjusted yet. Once the actuals of September have been processed, the results may be different. Although historical performance is by no means a guarantee for future results, the actual results of September last year suggest an upward adjustment. Thumb Down Thumb Up Content Copy 1 2 3 Revenue processing frequency Watch a tutorial video Play Circle Outline Common questions about revenue Call Made Search Actions Search Settings Ethernet Answer Close Ask Arrow Back Accounting Fullscreen
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Customer support

AI co-pilot for internal teams

Internal assistance for your teams reduces resolution time and context switching, making complex information and next-best actions easily accessible in their favorite tools.

AI co-pilot for internal teams
Graphic elements Layer 1 Star Outline Can’t get search crawler to work I’m sorry you’re having trouble with the search crawler. First, check that the crawler has the necessary permissions without being blocked by robots.txt. Look at the logs for any error messages, and try restarting the crawler or clearing its cache. If the issue persists, consider updating to the latest version. Let me know if this helps or if you need more assistance! Thumb Down Thumb Up Content Copy 1 2 3 Respond with this message to the client Generate answer with advanced guides Open the dashboard of the client Call Made Search Actions Search Settings Ethernet Answer Close Ticket Arrow Back Crawlers Fullscreen Reply Extension
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Tailored for regulated markets

Built for the strictest standards

To support highly regulated industries, we built our platform with a compliance-by-design approach that goes beyond regulations like the GDPR and the EU AI Act.

Security is not just a layer.
Our architecture is heavily fortified. Firewalls, encryption, shielded Lambda containers and extensive DDoS protection keep your data safe. Read more.
Fine-grained data governance.
Curated resource selection, strict logical topic segregation, real-time data management, and audience-based access and delivery are standard features.
Top-notch privacy protection.
Built on GDPR, DORA, and EU AI Act, we offer bullet-proof privacy protection. Read more in our Data and Privacy Center.
Availability guaranteed.
Globally distributed across 75 edge locations, our platform guarantees global performance and availability. See our System Status Dashboard for proof.
Quality assurance.
Autonomous quality assurance systems monitor AI conversation quality by merging continuous testing, sentiment analysis and user feedback.
unless.com
 
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The preferred choice of Europe's regulated sectors

Trusted by your peers

We’re your partners in deployment and beyond, offering consulting, fast onboarding, and managed operations with industry-best SLAs. Read our customer success stories.

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Customer queries resolved
1M+
Support ticket deflection rate
58%
Requests outside of office hours
37%
Average efficiency gain
71%

What Visma says

"Using the AI platform of UNLESS has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands."

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Janne Katajamäki
Head of Integration, Automation & AI at Visma
Instant return on investment, while staying compliant

Better customer experiences, at lower costs

Explore UNLESS’s AI platform for Europe’s regulated industries. Schedule a demo to see how AI agents can boost acquisition, retention, expansion, and support in your customer success strategy.

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Frequently asked questions

Unless is an AI platform for regulated enterprises in Europe that turns customer success into an AI-native growth function across acquisition, retention, sales expansion, and support. It is built for banks, insurers, pension providers, healthcare organizations, and other compliance-heavy businesses that want safer, smarter digital service at every stage of the customer lifecycle.

Unless uses agentic AI skills, semantic search, and workflow automation to support customers from first visit through renewal and expansion. AI agents help attract and qualify new prospects, onboard and retain existing customers, surface expansion opportunities, and resolve support issues without compromising compliance or control.

Unless improves customer experience by giving visitors and customers fast, accurate answers in natural language and guiding them through complex journeys. AI skills and AI search help users discover products, compare options, complete tasks, and understand policies or terms without waiting for a human agent.

Unless helps regulated enterprises address disconnected digital journeys, manual handoffs between teams, and high support pressure. It reduces ticket volume and churn, improves onboarding completion, and makes it easier to identify expansion signals by adding AI-powered guidance and automation across web, portal, and internal channels.

Unlike basic chatbots and generic AI tools, Unless focuses on regulated industries and on the entire customer success lifecycle, not just support. It uses curated data, guardrails, and workflow automation to give reliable answers and trigger safe actions, grounding responses in approved content and your systems of record instead of scraping the public web.

Unless follows a compliance-by-design approach for GDPR, DORA, and the EU AI Act, with strong data governance and clear audit trails. You stay in control of which data is used at each lifecycle stage, where it is stored, and how AI agents behave, making it easier to satisfy regulators and internal risk teams.

Customers using Unless typically see fewer incoming tickets, faster case handling, and higher self-service across portals, alongside better conversion and retention on digital journeys. Over time, these gains translate into lower operating costs, higher net retention, more expansion revenue, and better use of human expertise.

Unless can be deployed on marketing sites, product and help centers, logged-in portals, and internal tools used by success, sales, and support teams. This lets you offer consistent AI assistance from acquisition and onboarding through everyday usage, renewals, and upsell conversations, all on a single platform.

You can start by connecting your main content sources and adding an AI widget or search bar to a single page, flow, or portal area. With no-code templates and prebuilt integrations, many organizations launch an initial lifecycle use case, such as support deflection or onboarding assistance, in weeks and then expand once they see results.

Unless provides onboarding support, best-practice guidance, and ongoing help from product and success teams. You get assistance with designing lifecycle use cases, configuring agents, and optimizing flows so your AI-powered customer success keeps improving as your products, content, and regulations evolve.

Unless sits on top of your existing systems and connects to tools like CRMs, CS platforms, ticketing, portals, and content platforms. It helps you extend your digital and customer success strategy with AI while keeping current investments, processes, and governance models in place.

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