Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
The dilemma
Most AI does too little. Or too much.
Too little
Chatbots don't add enough value.
Deflects tickets. Nothing else. Customers feel the ceiling, support workload stays the same.
Too much
Autonomous agents go too far.
Acts without supervision. Compliance exposure. No audit trail. Procurement says no.
Right amount
UNLESS does all the work, safely.
Full customer journey. Every action supervised, audited, reversible. Customers get real help. Auditors get their trail.
The customer-facing side
The face your customers meet.
One AI agent and the help center it auto-generates - both front-of-house, both built from the same Living Knowledge. Tickets deflected, revenue captured, CSAT lifts.
- Customer Agent
- AI assistance, AI search, AI procedures. Deflects tickets, captures revenue, lifts CSAT - across acquisition, retention, expansion, and support.
- Help Center
- Auto-generated from your Living Knowledge. Served inside the agent, the assistant, and as a public help center. Content ops drop to near-zero.
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The team-facing side
The co-pilot your team runs on.
A team co-pilot inside the helpdesk your team already uses. Drafts replies, surfaces customer context, leaves a full audit trail behind every action - and every override feeds the system's Living Knowledge back to the customer-facing side.
- Team Assistant
- Works inside the helpdesk your team already uses. Cuts time-to-resolve, drafts replies in your tone, and leaves a per-decision audit trail any DPO or auditor can read.
- Team Feedback
- The same surface your support team uses to submit new content suggestions - and to vet automated content changes before they go live. Every override and every accepted suggestion feeds Living Knowledge, so the customer-facing agent gets sharper with every shift.
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The system
Three senses, one mind.
Living Knowledge, Living Memory, and Living Context - the three senses every Unless agent runs on. One mind, three feeds: what it knows, who it's talking to, where it's acting.
- Living Knowledge
- What the agent knows. Your business, continuously restructured and rewritten into one non-ambiguous Library.
- Living Memory
- Who the agent is talking to. Preferences, history, sentiment, goals - private per customer. Unites structured data and working memory.
- Living Context
- Where the agent is acting. Your current page, CRM, billing, ERP, support tools, custom APIs - connected and aware.
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The flywheel
Train. Test. Deploy. Analyze.
Four phases, one loop, always closing. Every interaction the deployed agent has is feedback into the next training cycle, sharpening the answers customers see and the actions the agent is allowed to take.
Compliance
Built for regulated Europe.
Customer spotlight
Trusted by European leaders.
"Using the AI platform of Unless has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands."
Janne Katajamäki, Head of Integration, Automation and AI at Visma
- 30+
- Visma companies covered
- 4
- Weeks to first deployment
- 512%
- Observed return on investment
The numbers
100M+ queries. Proven at scale.
64%
Content ops automated
Knowledge maintenance that used to take a team now runs on autopilot.
71%
Average efficiency gain
Measured across team productivity before and after deployment.
78%
Ticket deflection rate
Average across all customer touchpoints, from sales to support.
37%
Outside of office hours
Resolved without human involvement, around the clock.
Frequently asked questions
What is Unless?
UNLESS is one AI Customer Agent that handles the entire customer journey for regulated European businesses. The agent covers Acquisition, Retention, Expansion, and Support, learns on a loop, and keeps the receipts your auditor will ask for. One agent, across the whole journey, learning on a loop, with the receipts to prove it works.
What does "one agent for every moment" actually mean?
Most AI tools cover one slice of the journey - usually support tickets. Unless covers all four moments with a single agent: Acquisition on your marketing site, Retention inside the product, Expansion at the right signal, and Support across every helpdesk. The agent remembers who it is talking to from one moment to the next, so customers do not start over each time.
What are the three senses behind the agent?
Unless runs on three senses: Living Knowledge (what the agent knows about your business), Living Memory (who the agent is talking to), and Living Context (where the agent is acting). The three senses keep the agent grounded, personal, and connected. Without all three, an AI either makes things up or stays generic.
How is Unless different from a chatbot or a support tool?
A chatbot answers questions. A support tool resolves tickets. Unless does both, plus it qualifies leads, fights churn, surfaces upsells, and trains itself from the work your team already does. It is not a chatbot bolted onto a support inbox. It is a Customer Agent that runs the whole loop.
How does Unless handle compliance?
Compliance is built into the architecture, not bolted on after. Unless is configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM. Personal data stays in the EU, sensitive identifiers stay in the Privacy Vault, and every agent decision leaves an audit trail your DPO can read.
What results do customers see with Unless?
Customers on Unless see 78% ticket deflection, 31% faster ticket resolution, and an observed first-year ROI of 500%. AI leaders running the full loop reach 3.8× the performance of companies that delay adoption. The pilot puts these numbers on your data inside four weeks.
How fast can we go live?
The first agent is usually live within four weeks. You connect a couple of sources, watch the Help Center build itself from Living Knowledge, and launch on a single moment. Expansion to the other moments happens once the first numbers land.
Where does the agent run?
The Customer Agent runs anywhere your customers are: your marketing site, your product, your portal, your help center, and your existing helpdesk. The Team Assistant runs inside the helpdesk your team already uses. Same brain, same Living Knowledge, every surface.
What is the pricing model?
Two plans, one outcome metric. Flex is €0.99 per outcome with a 100-outcome monthly floor. Fixed is €1,999 per month with up to 5,000 outcomes included, all Flex modules bundled, and a free one-month pilot when you start. An outcome is a resolution or a clean hand-off to a human.
Does Unless replace our existing systems?
No. Unless sits on top of what you already run. The agent plugs into any helpdesk, the Engine connects to your CRM, ERP, billing, and content sources, and Living Knowledge feeds straight from your existing docs and tickets. You keep your tools, your team, and your governance.
One agent. Every moment. You stay in control.
What part of your customer journey is your current AI not touching?