Recent articles 19 – 27 of 34
Specialized AI providers versus built-in AI in CRM systems
In regulated markets in the EU, choosing the right conversational AI - specialized or pre-packaged in a CRM - is key to ensure compliance.
Choosing a Conversational AI platform in the European Union
Choosing the right conversational AI platform in the EU involves navigating regulations and evaluating AI quality, data privacy, and cost.
Privacy in the EU and Large Language Models (LLMs)
Learn how to ensure data privacy with Large Language Models (LLMs) while complying with GDPR and global regulations.
Empowering customer support with AI at Visma | Onguard
Discover how Visma | Onguard leveraged AI to transform customer support, enhancing efficiency and customer experience.
AI assistance for customer success in highly-regulated industries
Seamlessly integrate AI-driven conversational search, ensuring rapid, compliant, and hassle-free customer success.
2023: looking back and looking ahead
Reflecting on a transformative year in AI innovation and what's to come in the new year.
How Peecho reduced support ticket overload with AI-powered efficiency
Peecho streamlined its customer support with an AI assistant to transform ticket handling.
Streamlining knowledge management in healthcare
Lessons from a Dutch hospital on AI-powered transformation:
Why chatbots suck - and why they don't have to
Building a chatbot may have gotten easier however building a good chatbot experience is still a lot of work and requires nuance.