Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

The loop, phase 03 of 04

Deploy. One agent. The whole journey.

This is where the agent meets your customers. Living Memory makes every interaction feel like the agent already knows them, because it does.

Book a pilot

Why Deploy

Stop greeting your customers like strangers.

Most AI tools speak to a customer like a stranger every time. Even the second visit is a cold open. Deploy changes that. The agent shows up across acquisition, retention, expansion, and support, with full memory and full context. The customer feels known. Because they are.

How Deploy works

Two senses. Always-on context.

Living Context

The agent across the journey.

Same agent, every moment. In your tone, on your surfaces, with full context.

  1. 01

    Every customer moment. Acquisition, retention, expansion, support. One agent, one brain.

  2. 02

    Your tone, your surfaces. Website, in-product, portal, chat. In your customer's language.

  3. 03

    Front and back awareness. Up front, the agent knows where the customer is and which Audience they belong to. Behind the scenes, it is connected to your business systems.

  4. 04

    Procedures from Train, live in Deploy. Fires in-app notifications proactively. The right nudge at the right moment, not a marketing blast.

  5. 05

    Hands off cleanly. When it cannot solve, it brings in the right human with full context, not a fresh ticket.

Living Memory

Relationships, automated.

The agent treats every interaction like it already knows the customer. Because it does. Three substrates, working in sync.

  1. 01

    User profile. Structured, CRM-style data on each customer - preferences, lifecycle stage, tier, sentiment, goals.

  2. 02

    Audience. Categorized memberships of groups with similar traits. The agent knows which cohort a visitor belongs to before they identify themselves.

  3. 03

    Working memory. A running, qualitative record of every previous interaction. The agent picks up where it left off.

Acquisition leans on audience. Retention and support lean on working memory. By the time someone is a customer, the agent uses all three.

Your customers stay known. Without anyone keeping notes.

Privacy posture

Living Memory runs through the Privacy Vault. PII is tokenized. Memory stays in your account. Customers can request export or deletion at any time.

Acquisition

The agent never opens cold.

Page, audience, lifecycle stage feed every reply. The agent answers from the full picture, so customers feel known from the first message, not the fifth ticket.

unless.com/en/dashboard/deploy/acquisition

Acquisition

5 signals · retention

  • Churn risk language

    Active

    Cancellation intent, comparison shopping, escalating frustration in conversation.

    28 live last 4m ago

  • Pricing pushback

    Active

    Customer questions value, asks for discounts, or compares to competitor pricing.

    14 live last 22m ago

  • Reduced usage

    Active

    Login frequency or feature use drops below the customer’s 30-day baseline.

    9 live last 1h ago

  • Renewal approaching

    Active

    Contract end date within 60 days; surface renewal pricing and account health.

    73 live last 8m ago

  • Competitor mention

    Draft

    Named competitor referenced in a customer-facing exchange.

    Not yet enabled
  • Add signal From library

Retention

Save plays where churn lives.

Procedures fire inside the product, at the moment a customer hesitates. Cancellation, downgrade, feature confusion - each gets the right intervention before the support queue does.

unless.com/en/dashboard/deploy/retention

Retention

5 procedures · acquisition
  • Book a meeting Active
  • Qualify the lead Active
  • Send pricing details Active
  • Route to an account executive Active
  • Send a re-engagement email Draft

Expansion

Nudges that earn their place.

In-app notifications go out when an expansion signal lights up, not on a marketing schedule. The right offer, at the right moment, with the right owner notified.

unless.com/en/dashboard/deploy/expansion

Sales expansion

5 notifications · expansion
  • Upgrade to Pro offer Card
  • Add team seats Banner
  • Annual billing savings Inline
  • Power-user perks Card
  • Pro features tour Modal

Support

Your tone, on every channel.

Personality is configured once and applied everywhere - every helpdesk, every chat, every escalation. The agent always sounds like you, never like a stock template.

unless.com/en/dashboard/deploy/support

Support

  • Warmth Cool Warm
  • Pacing Brief Detailed
  • Formality Casual Formal
  • Confidence Tentative Assertive
I can absolutely see how frustrating this is — let me look into the account right away and walk you through what I find. You shouldn't have to chase this twice.

Next in the loop

Phase 04

Analyze

Performance. Value. Maturity. All visible. All live.

See it applied See Deploy across all four customer moments

Meet your customers, already known.

One agent across all four moments, with full memory and full context. No cold opens.

Book a pilot